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Persona
COO / Operations Director
Responsible for end-to-end operational efficiency. The silent sponsor of practical transformation.
What keeps them up at night
Operational efficiency, productivity, unit order cost, SLA, cross-department integration.
Vocabulary
- cost-to-serve
- cycle time
- OTIF
- errors per order
- hours lost
Proof that convinces them
Before/after process maps; unit cost table; measured SLA.
